This post may contain affiliate links that earn me a small commission, at no cost to you. As always, I only recommend links I personally use and love!
H&M is a globally recognized fashion retailer known for its trendy and high-quality products. Whether you’ve purchased a pair of jeans that don’t fit perfectly or a top that doesn’t meet your style, H&M’s return policy is designed to ensure customer satisfaction. Let’s delve into this policy in a way that’s easy to understand.
Understanding the H&M Return Policy
H&M’s return policy is quite accommodating: H&M will accept nearly all items for return and refund within 30 days from the date of purchase. This means that if an item fails to meet your expectations, you can return it for a refund. However, there are a few exceptions to this rule.
Exceptions to the Rule
While H&M’s return policy is generally flexible, there are a few exceptions:
- Swimwear and Beauty Products: These must be returned with the original packaging and hygiene seals intact.
- Final Sale Items: Items marked as “final sale” cannot be returned.
- H&M Home Purchases: Items purchased online from H&M Home must be returned by mail and cannot be returned in-store.
How to Return an Item to H&M
Returning an item to H&M is straightforward:
- In-Store Returns: You can return your item to any H&M store. Just bring the item and your receipt, and they’ll process your return.
- Online Returns: If you bought an item online, you could return it through H&M’s online return system. You’ll need to log into your account, find the order with the item you want to return, and follow the prompts to start the return process.
What If I Don’t Have a Receipt?
Don’t worry if you’ve lost your receipt. H&M can look up purchases made with your H&M account or major credit card. So, even if you don’t have the receipt for the item you’re returning, you can still make a return as long as you have the card you used for the purchase.
H&M’s return policy is one of the most customer-friendly in the retail industry, making it easy for you to shop with confidence. By understanding the policy, you can make your shopping experience at H&M even better.
Returning Online Purchases
Online purchases can be returned either in-store or by mail. For in-store returns, bring the item and the invoice to the Customer Service Desk. For mail returns, log into your H&M account, find the order, and follow the prompts to start the return process. You’ll need to print a return form and a shipping label.
Please note that while we strive to provide accurate and up-to-date information, store policies may change over time. We encourage readers to visit the official store website or contact customer service for the most current and accurate return policy details. We are not responsible for any discrepancies or changes in the store’s official policy.