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Macy’s, a leading department store, offers a wide variety of products and a customer-friendly return policy. Whether you’ve bought clothing that doesn’t fit just right or a home appliance that doesn’t meet your needs, Macy’s return policy is designed to ensure customer satisfaction. Let’s dive into this policy in a way that’s easy to understand.
Understanding the Macy’s Return Policy
Macy’s return policy is quite flexible: Macy’s will take back any item at any time for any reason, with a few exceptions. This means that if an item fails to meet your expectations, you can return it for a refund or exchange.
Exceptions to the Rule
While Macy’s return policy is generally flexible, some categories of items have different return policies:
- Last Act items: These must be returned within 30 days of purchase.
- Apple Products: These must be returned within 14 days of purchase.
- Fine Jewelry and Watches: These must be returned within 30 days of purchase.
- Furniture and Mattresses: These must be returned within 3 days of delivery or pickup.
Can Items Be Worn or Washed?
Macy’s return policy is designed to ensure customer satisfaction, but it’s important to remember that returned items should be in sellable condition. If an item has been worn or washed, it may not be accepted for a return. Always check with the store or the online return policy guidelines if you’re unsure.
Returning Items Bought with Macy’s Money
If you return an item that was purchased with Macy’s Money, the amount of Macy’s Money used will be returned as Macy’s Money. It’s important to note that if a purchase was made using both a credit card and Macy’s Money, the return amount will first be applied to the credit card and then to the Macy’s Money.
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Returning Online Purchases
Online purchases can be returned either in-store or by mail. For in-store returns, bring the item and the invoice to the Customer Service Desk. For mail returns, log into your Macy’s account, find the order, and follow the prompts to start the return process. You’ll need to print a return form and a shipping label.
Macy’s Return Policy After 30 Days
Macy’s is known for its lenient return policy, and this extends to returns made after 30 days. If you’ve missed the 30-day return window, don’t worry. Macy’s will still accept your return. However, instead of a full refund, you’ll receive a store credit for the lowest selling price in the last 180 days. This policy applies to most items, but remember, certain categories like Last Act items, Apple products, fine jewelry, watches, furniture, and mattresses have specific return timeframes that should be adhered to.
Holiday Return Policy
During the holiday season, Macy’s extends its return policy to accommodate holiday shopping. Items purchased from November 1st to December 31st have an extended return period and can be returned by January 31st with original packaging and a valid receipt or account look-up.
Please note that while we strive to provide accurate and up-to-date information, store policies may change over time. We encourage readers to visit the official store website or contact customer service for the most current and accurate return policy details. We are not responsible for any discrepancies or changes in the store’s official policy.