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Ross Dress for Less is known for its affordable pricing and a variety of merchandise. Its return policy is geared to ensure a fair process for both the customer and the business. Let’s look into its return policy for a clearer understanding:
- 30-Day Return Window: Ross accepts returns of unused, unworn, or unaltered merchandise with the original receipt within 30 days of purchase for a full refund in the original form of payment.
- Holiday Return Extension: For purchases made between December 1 and December 31, returns can be made until January 31, providing additional flexibility during the holiday season.
- No-Receipt Returns: Returns without a receipt are possible but require a valid picture ID, with refunds issued as store credit or exchanges at the item’s current selling price.
Understanding the Ross Dress for Less Return Policy
Ross Dress for Less employs a refund verification system for all returns, making a receipt crucial for a smoother return process. If you’re dissatisfied with a purchase, you can return the item within 30 days provided it’s not used, worn, or altered, for a full refund in the original payment form, except for checks, which have a 5-day waiting period for cash refunds.
Exceptions to the Rule
Certain categories have specific return conditions. For instance, the original ticket must be attached to Fine Jewelry, Swimwear, and Lingerie returns. Additionally, some merchandise categories won’t accept returns without a receipt.
How to Return an Item to Ross Dress for Less
To return an item, bring it with the original receipt to any Ross store. For no-receipt returns, a valid picture ID is required, and the refund, if approved, will be issued as store credit or an exchange at the item’s current selling price.
Merchandise Bought with Gift Cards
Keep the original receipt for Gift Cards as lost or stolen cards can only be replaced for the remaining balance value by presenting the original receipt.
Ross aims to keep the return process straightforward, yet some conditions apply to ensure the policy isn’t misused. It’s advisable to keep your receipt and return any unsatisfactory item within the stipulated 30 days while adhering to the conditions of return for specific categories of merchandise.
For further detailed information, you can visit the official Ross Dress for Less contact page or contact their customer service.
Ross Dress for Less Return Policy FAQ
What is the Ross holiday return policy?
For purchases made between December 1 and December 31, Ross extends the return deadline to January 31, allowing for more flexibility during the holiday season.
How can I return an item to Ross Dress for Less?
To return an item, it’s advisable to bring it along with the original receipt to any Ross store. You will need a valid picture ID if you don’t have a receipt. If approved by the refund system, you’ll be refunded in the form of store credit or an exchange at the item’s current selling price.
What is the Ross return policy after 30 days?
If a return is made with a receipt older than 30 days, the items will be exchanged or credited with store credit rather than a refund.
Can I return items to a different Ross Dress for Less store?
Yes, you can return items to any Ross Dress for Less store, not necessarily the one where you made the purchase.
Can I check my Ross Dress for Less merchandise return card balance online?
Unfortunately, Ross Dress for Less does not provide an online method to check the balance of a merchandise return card. The balance can only be checked in-store or by phone
How can I check the balance of my Ross Dress for Less merchandise return card?
There are two methods to check the balance of your Ross Dress for Less merchandise return card:
- Visit your nearest Ross store.
- Approach a staff member.
- Ask them to check your remaining gift card balance.
- Provide any information they ask for.
- By Phone:
- Call Ross customer service at 800-335-1115.
- Ask the customer service representative to check your remaining balance.
- Provide necessary information.
What should I do if I lost my Ross gift card?
Retain the original register receipt for Gift Cards as lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.
Michelle Harler is the founder of Guide2Free, a website dedicated to finding and sharing freebies, product testing opportunities, and other ways to save money. With over a decade of experience in the industry, her expertise in finding quality offers makes Guide2Free an invaluable resource for anyone looking to try new products and save money.